Conference Day One: Monday 9 November, 2009

8.30 Registration, Refreshments And Networking

9.00 Chair’s Welcome And Opening Remarks

REVENUE ASSURANCE STRATEGIES

9.10 Examining Strategies And Approaches To Effectively Manage The Integrity And Efficiency Of RA Strategies

  • Assessing solutions and systems to deal with subscriber growth and the roll out of new services and products
  • Developing fresh strategies to enable implementation of new services and pricing into revenue assurance
  • Analysing new investments into technology solutions
  • Practical examples: what has and has not worked?

Bareh Mohummad Shankiti
Finance Division, Revenue Assurance & Fraud Management
Zain Kuwait

9.50 Streamlining Operational Processes For An Effective Revenue Assurance Strategy

  • Overview of process life-cycle in an Orascom operational environment
  • Key guidelines on ensuring quality and data integrity through business processes
  • Development of operational efficiency through automated procedures reporting crucial RA KPIs on share-point portal
  • Insight on Orascom’s implementation of GSMs Near Real Time Roaming Data Exchange (NRTRDE) project in Mobilink

Suleman Khalique
Senior System Analyst
Mobilink – Orascom Telecom Company, Pakistan

10.30 Morning Break, Networking And Refreshments

11.00 Case Study: Integrating Revenue Assurance And Finance Processes

  • From revenue assurance to profit management
  • Assessing challenges in profitability reporting
  • Organisation set-up: Role of RA function versus other functions
  • Benefits

Tiina Janhunen
Head of Global Revenue Accounting
TeliaSonera, Finland

11.40 Leveraging Network Intelligence Solutions For Better Business Results

  • Understand how network intelligence not only helps operators more efficiently operate their networks, but also make better operational and business decisions based on accurate, real-time information to ensure that the end-customer is truly satisfied
  • Why the ability to quantify and track an individual customer experience will become more important and significantly more complex in the future?
  • Learn what it takes to implement a Network Intelligence strategy in your business

Keith Cobler
Senior Marketing Manager – Network Management
Tektronix Communications

12.20 Lunch Break And Networking Opportunity

13.30 Trends In A Converging Communications Industry And Its Implications On Revenue Management

  • Multi-convergence is changing our world
  • Complex service offerings in Telecoms
  • Business drivers for transformation
  • Revenue management requirements
  • What to look for in a business transformation partner

Gassan Mutwali
Consulting Manager
Frost & Sullivan, UAE

14.10 Discussing Proactive Revenue Assurance

  • Maturation levels of revenue assurance
  • Common (reactive) revenue assurance practice
  • Add on value of a proactive revenue assurance approach
  • Methods for conducting proactive revenue assurance
  • Real-life examples for proactive revenue assurance activities

Cem Velipaşaoğlu
Finance/Revenue Assurance Manager
Avea, Turkey

14.50 Afternoon Break, Networking And Refreshments

15.20 Highlighting The Importance Of Communication Across Different Functions Within An Organisation

  • Bridging the gaps between technology and business functions
  • Ensuring the understanding of the RA function across different departments
  • Engaging all departments in order to avoid gaps and leakages when launching new products and services
  • Training marketing departments to understand technical requirements of RA

Matthew Mason
Senior Director Billing & Collections, Commercial Division
du, UAE

16.40 Final Comments From The Chair And End Of Conference Day One

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