Conference Day Two:Tuesday 10 November, 2009

8.30 Registration, Refreshments And Networking

9.00 Chair’s Welcome And Opening Remarks

COMBATING REVENUE LEAKAGE

9.10 10 Leaks In The Revenue Chain & 20 Tips/tools To Plug Them!

  • RA - 101
  • Establishing baselines, benchmarks & reference points
  • Evolving from ad-hoc to continuous monitoring

Hawas Garba Matta
Revenue Assurance Manager
Zain, Uganda

9.50 Case study: Minimising revenue leakage by improving data integrity and analyses strategies

  • Forecasting where to go from here
  • Establishing how we get there
  • Creating sustainable revenue assurance
  • Benchmarking against other operators• Assessing tools and technical challenges arising from billing and networks: technical and strategical perspective

Alexander Nelles
Head of Group Customer Relations, Contracts & System Assurance
Vodafone, Germany

10.30 Morning Break, Networking And Refreshments

11.10 Interactive Round Table Sessions:

  • Table 1: Combating Revenue Leakage
  • Table 2: Revenue Assurance StrategiesCirculation of discussion topics and feedback session

12.30 Lunch Break And Networking Opportunity

BEST PRACTICE IN BILLING SYSTEMS

13.30Achieving true ‘Business Assurance’ through revenue assurance, fraud, credit and collection consolidation

  • Outlining the importance of clearly defined roles within the RA function
  • Examining the relationship between RA, Credit and Fraud management
  • Assessing to what extent the consolidation of RA, Credit and Fraud Management functions improves business assurance – considering people, processes and costs

Pedro Mariano Teixeira
Business Development Manager for Middle East and Africa
Wedo Technogies

14.10 Panel Discussion: Deploying Fraud Management Practices To Billing And Customer Care Systems To Achieve More Efficient Revenue Assurance

14.50 Afternoon Break, Networking And Refreshments

FRAUD MANAGEMENT

15.30 Managing The On-The-Ground Issues In Fraud And Revenue Management

  • Understanding how signalling messages can be manipulated to promote fraud
  • Assessing the consequences this manipulation will have on operators
  • Examining how fraud and revenue management departments can act to identify and stop this situation
  • Does this impact IP introduction?
  • Real life case studies

Luis Sousa Cardoso
FIINA President
Senior ConsultantPortugal Telecom, Portugal

16.00 Case Study: An Overview Of New Opportunities In Mediation System Platforms

  • Benefits of implementing billing mediation platforms into your infrastructure
  • Determining the direct impact of mediation systems on your revenue assurance model
  • Exploiting existing tools for different types of analyses
  • Efficiently leveraging mediation know how into new business models

Speaker to be confirmed shortly

ASSESSING TOOLS AND TECHNOLOGY SYSTEMS

16.10 Putting In Place Automation Processes For Your Revenue Assurance Programmes

  • Overcoming the challenges of revenue assurance automation for different services and products
  • Examining different automation programmes to fit your current framework
  • Monitoring and reporting revenue assurance automation

Tina Graziano
OSS and BSS Revenue Assurance Manager
Telecom Italia, Italy

16.50 Final Comments From The Chair And End Of Conference Day Two

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